How do I contact Brother Customer Service?

Having reliable customer service support is essential for resolving issues with your Brother products. Whether you need assistance with a printer, scanner, sewing machine, or any other Brother product, the company offers various ways to get in touch with their customer service team. This guide will provide detailed instructions on how to contact Brother Customer Service and answer some frequently asked questions.

Why Contact Brother Customer Service?

Before diving into the how-to, let’s understand why you might need to contact Brother Customer Service:

Technical Support: Troubleshoot and resolve technical issues with Brother products.

Product Information: Get detailed information about Brother products and services.

Warranty and Repairs: Inquire about product warranties and repair services.

Order and Billing Issues: Resolve issues related to orders and billing.

Feedback and Complaints: Provide feedback or file complaints about Brother products or services.

Step-by-Step Guide to Contact Brother Customer Service

Method 1: Contacting Brother Customer Service via Phone

Locate the Phone Number:

Visit the Brother Support Page for your country or region.

Navigate to the “Contact Us” section to find the customer service phone number specific to your location.

Prepare for the Call:

Make sure you know the model and serial numbers of your product.

Keep a brief description of the issue you are facing.

Ensure you have any relevant documents, such as receipts or warranty information.

Make the Call:

Dial the customer service phone number.

To go to the right department, simply follow the automated prompts.

Explain your issue to the customer service representative clearly and concisely.

Method 2: Contacting Brother Customer Service via Email

Find the Email Address:

Visit the Brother Support Page.

Navigate to the “Contact Us” section and find the email address for customer service.

Compose Your Email:

Add the model and serial numbers of your product.

Provide a detailed description of the issue.

Attach any relevant documents or images that can help in resolving your issue.

Send the Email:

Send your email to the provided customer service email address.

Wait for a response, which typically takes 1–2 business days.

Method 3: Contacting Brother Customer Service via Live Chat

Access Live Chat:

Visit the Brother Support Page.

Find the “Live Chat” option, which is often accessible during regular business hours.

Initiate a Chat Session:

Click on the live chat option to open a chat window.

Start the discussion by entering your details.

To the customer service agent, describe your problem.

Method 4: Contacting Brother Customer Service via Social Media

Follow Brother on Social Media:

Follow Brother on platforms such as Facebook, Twitter, and Instagram.

Send a Direct Message:

Send a direct message detailing your issue.

Add the model and serial numbers of your product.

Wait for a Response:

Responses on social media might take longer than other methods, but Brother typically responds within a day or two.


1. What information do I need before contacting Brother Customer Service?

Before contacting Brother Customer Service, have the following information ready:

Product model number and serial number.

Description of the issue.

Purchase receipt and warranty information (if applicable).

2. What are the customer service hours for Brother?

Customer service hours vary by region. Typically, Brother customer service is available Monday to Friday during regular business hours. Check the Brother Support Page for specific hours in your location.

3. How can I find my Brother product’s model and serial number?

The model and serial number are usually found on a label on the back or bottom of your Brother product. The user handbook for the product has this information as well.

4. How long does it take to get a response from Brother Customer Service?

Response times differ based on how you get in touch. Phone calls and live chats typically offer immediate assistance, while email and social media responses may take 1–2 business days.

5. Can I track the status of my service request?

Yes, Brother provides ways to track the status of your service request. If you initiated the request via email or live chat, you might receive a tracking number or reference code. Use this code to check the status on the Brother Support Page or follow up with customer service.

6. What should I do if my Brother product is out of warranty?

If your Brother product is out of warranty, you can still contact customer service for assistance. However, repairs and services might incur charges. Brother’s customer service can provide detailed information on repair costs and options.


Contacting Brother Customer Service is straightforward and can be done through various methods, including phone, email, live chat, and social media. Whether you need technical support, product information, or assistance with warranty and repairs, Brother’s customer service team is ready to help. By following the steps outlined in this guide, you can quickly and efficiently get the support you need.

0 0 votes
Article Rating
Notify of
Inline Feedbacks
View all comments
Would love your thoughts, please comment.x