How do I fix my Epson printer connected but not printing?

Epson printers are known for their reliability and quality, but like any other technology, they can encounter issues from time to time. One common problem users face is when their Epson printer is connected but not printing. This issue can stem from various causes, such as connectivity problems, software glitches, or hardware malfunctions. In this comprehensive guide, we’ll walk you through the steps to diagnose and fix an Epson printer that is connected but not printing.

Step 1: Check Basic Connections and Power

Ensure the Printer is On and Ready

Power Check: Make sure the printer is powered on. The power light should be illuminated, and the display screen (if applicable) should be active.

Cables and Connections: Verify that all cables are securely connected. This includes power cables, USB cables, and Ethernet cables if you’re using a wired connection. Make sure the printer is linked to the appropriate wireless network when using a wireless printer.

Step 2: Check Printer Status

Check for Error Messages

Printer Display: Look at the printer’s display screen for any error messages or warning lights. Common issues include low ink levels, paper jams, or other alerts that could prevent printing.

Printer Queue: On your computer, go to the Devices and Printers section (Windows) or Printers & Scanners (Mac). Find your Epson printer, right-click, and select “See what’s printing.” Ensure there are no error messages in the print queue and that the printer is not paused or offline.

Step 3: Restart Printer and Devices

Restarting Can Resolve Many Issues

Printer Restart: Turn off your Epson printer, wait for about 30 seconds, and then turn it back on.

Computer Restart: Restart your computer to clear any temporary glitches that might be causing the problem.

Router Restart: If you are using a wireless connection, restart your router to ensure a stable network connection.

Step 4: Update or Reinstall Printer Drivers

Ensure Drivers are Up-to-Date

Driver Update: Go to the Epson support website and download the latest drivers for your specific printer model. Put the most recent drivers onto your PC.

Reinstall Drivers: If updating doesn’t work, uninstall the existing printer drivers from your computer and then reinstall them. This can fix any problems with corrupted drivers.

Step 5: Check Printer Settings

Ensure Printer Settings are Correct

Default Printer: Verify that the default printer is set to your Epson printer. Go to Devices and Printers (Windows) or Printers & Scanners (Mac), right-click your printer, and select “Set as default printer.”

Print Spooler: On Windows, type “services” in the search bar, open the Services app, and find “Print Spooler.” Right-click it, select “Restart,” and then try printing again.

Step 6: Perform a Printer Self-Test

Check if the Printer Itself is Functioning

Self-Test Page: Print a test page directly from the printer’s control panel. Refer to your printer’s manual for specific instructions on how to perform a self-test.

Functionality Check: If the test page prints successfully, the issue might be with your computer or software settings. If it doesn’t print, there may be a hardware issue with the printer.

Step 7: Check Network Connection (For Wireless Printers)

Ensure a Stable Network Connection

Network Settings: On the printer’s control panel, check the network settings to ensure it is connected to the correct Wi-Fi network.

Signal Strength: Make that the printer is in the Wi-Fi signal’s coverage area. Weak signals can cause connectivity issues.

Step 8: Clear Print Queue

Remove Stuck Print Jobs

Clear Queue: Go to Devices and Printers (Windows) or Printers & Scanners (Mac), find your Epson printer, and clear all pending print jobs from the print queue.

Restart Printing: After clearing the queue, try printing a new document.

Step 9: Run the Printer Troubleshooter

Use Built-in Troubleshooting Tools

Windows Troubleshooter: On Windows, go to Settings > Update & Security > Troubleshoot. To find and address problems, choose “Printer” and launch the troubleshooter.

Mac Troubleshooter: On Mac, go to System Preferences > Printers & Scanners, select your printer, and click “Open Print Queue.” If there are any errors, use the “Resume” or “Reset” options to troubleshoot.

Step 10: Check for Firmware Updates

Update Printer Firmware

Firmware Update: Go to the Epson support website and check if there are any firmware updates available for your printer model. As directed, download and install the updates.

Step 11: Contact Epson Support

Seek Professional Help

If none of the above steps resolve the issue, it might be time to contact Epson support for further assistance. If necessary, they can set up repairs or offer more troubleshooting instructions.


My Epson printer is connected, but why won’t it print?

There could be various reasons, including connectivity issues, outdated drivers, print queue problems, or hardware malfunctions. Follow the troubleshooting steps to diagnose and fix the issue.

How do I update my Epson printer drivers?

Visit the Epson support website, download the latest drivers for your printer model, and install them on your computer. You can also use the Device Manager on Windows or System Preferences on Mac to check for updates.

What should I do if my Epson printer is not recognized by my computer?

Make that the printer is linked to your network or computer correctly. Restart both the printer and computer, update drivers, and check the USB or network connections.

How can I clear the print queue?

Go to Devices and Printers (Windows) or Printers & Scanners (Mac), find your Epson printer, and clear all pending print jobs from the print queue. Restart the print spooler service if necessary.


Fixing an Epson printer that is connected but not printing involves a systematic approach to diagnose and resolve the issue. By following these steps, you can address common problems related to connectivity, software, and hardware. Regular maintenance and updates can also help prevent future issues, ensuring your Epson printer operates smoothly.

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