What to do if Lexmark printer is offline?

Encountering an offline printer can be frustrating, especially when you need to print important documents. If your Lexmark printer is showing as offline, there are several steps you can take to diagnose and resolve the issue. This guide will help you troubleshoot and fix your offline Lexmark printer, ensuring it gets back online and operational.

Understanding the Offline Status

When a printer is offline, it means your computer is unable to communicate with it. This can be due to various reasons, including connectivity issues, software problems, or hardware malfunctions. Addressing the underlying cause is essential to get your Lexmark printer back online.

Step-by-Step Troubleshooting Guide

1. Check the Basics

Prior to delving into more intricate troubleshooting, begin with the fundamentals:

Power and Connections: Make that the printer is turned on and linked to your network or computer correctly. Check all cables and connections, including USB and Ethernet cables.

Printer Display: Look at the printer’s display panel for any error messages or warnings. To fix any problems, adhere to any on-screen directions.

2. Restart Devices

Sometimes, reconnecting the computer will resolve connectivity issues:

Restart the Printer: Turn off your Lexmark printer, wait for a few seconds, and then turn it back on.

Restart the Computer: Restart your computer to refresh the connection between the printer and the computer.

Restart the Router: If your printer is connected via a network, restart your router to ensure a fresh network connection.

3. Set the Printer Online

Your printer may have been accidentally set to offline mode. To set it back online:


Select Devices and Printers from the Control Panel after it opens.

Right-click on your Lexmark printer and select See what’s printing.

Click Printer in the menu bar and uncheck Use Printer Offline.


Open System Preferences and select Printers & Scanners.

Select your Lexmark printer from the list.

Click on the Open Print Queue button.

Click on Resume or Resume Printer if it is paused.

4. Check Printer Status and Settings

Ensure your printer settings are configured correctly:

Printer Queue: In the printer queue, clear any print jobs that are stuck. Sometimes, a stuck job can prevent new jobs from being processed.

Open the Devices and Printers menu.

Right-click on the Lexmark printer and select See what’s printing.

Select Cancel with a right-click on any print jobs that are stuck.

Default Printer: Make sure your Lexmark printer is set as the default printer.

In Devices and Printers, right-click on the Lexmark printer and select Set as default printer.

5. Update or Reinstall Printer Drivers

Outdated or corrupted printer drivers can cause connectivity issues. To update or reinstall drivers:

Update Drivers:

Go to the Lexmark website and download the latest drivers for your printer model.

Install the downloaded drivers and restart your computer.

Reinstall Drivers:

Open the Device Manager.

Expand the Printers section, right-click on your Lexmark printer, and select Uninstall device.

Restart your computer and reinstall the printer drivers from the Lexmark website.

6. Check Network Connection (For Network Printers)

If your printer is connected via a network, ensure it is properly connected:

Wi-Fi Connection: Make sure the right Wi-Fi network is linked to your printer.

Access the printer’s network settings through the display panel.

Make that your computer and it are linked to the same network.

Ethernet Connection: If using an Ethernet cable, ensure the cable is securely connected to both the printer and the router.

IP Address: Check the printer’s IP address and ensure it matches the IP range of your network.

To verify its IP address, print a network configuration page from the printer.

Compare it with the IP address range of your router.

7. Firewall and Antivirus Settings

Firewall and antivirus settings may occasionally prevent the printer from connecting. To check and adjust settings:

Windows Firewall:

Navigate to System and Security after opening the Control Panel.

After selecting Windows Defender Firewall, click Allow to use a program or feature.

Ensure that your Lexmark printer software is allowed through the firewall.

Antivirus Software: Check your antivirus software settings to ensure it is not blocking the printer connection. Add exceptions for your Lexmark printer software if necessary.

8. Run Printer Troubleshooter

Both Windows and Mac provide built-in troubleshooters that can help identify and fix printer issues:


Select Devices and Printers from the Control Panel after it opens.

Right-click on your Lexmark printer and select Troubleshoot.

To fix any problems found, adhere to the directions displayed on the screen.


Open System Preferences and select Printers & Scanners.

Select your Lexmark printer and click Options & Supplies.

Click on the Utility tab and open the printer utility to run diagnostics.

Additional Tips and Tricks

Firmware Update: Check if there is a firmware update available for your Lexmark printer. Sometimes connectivity problems can be solved by updating the firmware.

Manual IP Configuration: Assign a static IP address to your printer to avoid IP conflicts.

Check Print Spooler Service: Ensure the print spooler service is running on your computer. You can restart it via the Services app in Windows.


Why is my Lexmark printer showing as offline?

Your Lexmark printer may show as offline due to connectivity issues, incorrect settings, outdated drivers, or network problems. This guide’s troubleshooting procedures might assist in locating and fixing the problem.

How do I reset my Lexmark printer?

To reset your Lexmark printer, turn it off and unplug it from the power source. Wait for about 30 seconds, plug it back in, and turn it on. This can help resolve minor issues and refresh the connection.

How can I update my Lexmark printer firmware?

Visit the Lexmark support website and search for your printer model. Download the latest firmware update and follow the provided instructions to install it on your printer.

Can antivirus software affect my printer connection?

Yes, antivirus software can sometimes block printer connections. Ensure that your antivirus settings are not blocking the printer software and add exceptions if necessary.

How do I check my printer’s IP address?

You can print a network configuration page from your Lexmark printer to check its IP address. Access the printer’s settings via the display panel to print the configuration page.


Resolving an offline Lexmark printer involves a systematic approach to identify and fix the underlying issues. By checking basic connections, updating drivers, ensuring network connectivity, and adjusting settings, you can bring your printer back online and ensure smooth operation. Regular maintenance, firmware updates, and proper configuration can help prevent future offline issues, keeping your Lexmark printer reliable and efficient.

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