Canon Printer


You want to scan an essential document but discover that your scanner is not working. This can be quite inconvenient, especially if the scanner is not working but the printer is. If you have a printer that does not work with Windows 10 or 11, you can learn how to troubleshoot it by reading the article below.

If you discover that the scanner is not working, you must switch it off, unhook the power line, and conduct a reset. You can also contact customer service by visiting the Canon customer service page. Following that, you must determine whether the scanner model is compatible with the system configuration.

We have a variety of solutions available to assist you in resolving this issue on Windows 10 and Windows 11.

  • The Causes of Canon Printer Not Scanning
  • Perhaps your new scanner is incompatible with the operating system.
  • Problems with connectivity
  • A Windows 10 or 11 update
  • Malware or virus attack
  • Device is missing, corrupted, or out of date.

First, you must restart your computer and then turn off the scanner for a few minutes. After that, turn it back on. This will assist you in resolving a variety of PC and other device issues.

How to Fix the Canon Printer Not Scanning Problem

1) Update the Canon MX301 Scanner Driver

If you recently upgraded to Windows 10 or 11, you may have lost third-party drivers as a result of the update. This could be why your driver is missing and your scanner isn’t operating. To resolve this issue, you must manually update the drivers.

  • Install a reputable driver update utility to automatically update your Canon MX 310 driver. One of the tools you can use in this circumstance is DriverFix. It will assist you in automatically updating the drivers.
  • It will also assist you in avoiding PC harm caused by installing the incorrect driver. Furthermore, you will receive a comprehensive report on obsolete, damaged, or missing drivers.

2) Configure it to run in Compatibility Mode.

The procedures to run your printer in compatibility mode are listed below.

Step 1: Navigate to the scanner icon and right-click to select Properties.

Step 2: Open the Properties dialog and select the Compatibility tab.

Step 3: Next, navigate to the Compatibility mode column and check the box next to Run this option in compatibility for.

Step 4: Click OK to save the changes after selecting Apply.

After that, check to see if your Canon MX310 scanner is operational.

3) Execute the Hardware and Devices Troubleshooter.

The instructions for running the hardware and devices troubleshooter are listed below.

Step 1: To launch the Run dialog box, press the Windows and R keys at the same time.

Step 2: Type cmd into the search box, then press Ctrl+Shift+Enter. To open the Command Prompt, press these keys together.

Step 3: Next, in the Command Prompt window, copy and paste the command msdt.exe /id DeviceDiagnostic and press the Enter key.

Step 4: Go to the Hardware and Devices troubleshooter and select Advanced.

Step 5: Next, choose Apply Repairs Automatically and then Next.

Step 6: After that, the troubleshooter will begin detecting any problems with the scanner, and if any problems are discovered, they must be resolved promptly.

4) Determine the Status of Required Services

The ways to check the status of the required Windows services are shown below.

Step 1: Open the Run terminal by pressing the Windows and R keys simultaneously.

Step 2: In the search box, type services.msc and press the Enter key.

Step 3: Begin looking for the Windows Image Acquisition service, which is shown on the right side of the service manager.

Step 4: Select Properties from the context menu after right-clicking on the WIA service.

Step 5: Select the Properties dialog box from the General menu. Then, choose the Startup Type and set the field to Automatic.

Step 6: Next, check the Service Status to determine if it’s active.

Step 7: Finally, click Start to start the service.

5) Perform a Clean Boot

If you want to know how to do a clean boot, follow the steps below.

Step 1: Start by pressing the Windows key and R key together to open the “Run” dialog box.

Step 2: Type msconfig into the search box and press OK.

Step 3:. Then, click the Hide all Microsoft services checkbox.

Step 4: Next, navigate to the Startup tab and pick Open Task Manager.

Step 5: Select the Task Manager from the Startup menu. After that, right-click on the first service on the list and select Disable.

Step 6: Repeat Step 5 for each additional service.

Step 7: Exit Task Manager and return to the System Configuration panel.

Step 8: Click OK to save the changes after selecting Apply.

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