Refund & Return Policy

We want you to be happy with your purchase from EasySetupGuide.online. However, we understand that sometimes a product may not be the right fit. If you're not completely satisfied, we're here to help make things right.

That’s why our refund & return policy is built on a simple promise: the EasySetupGuide 14-Day Money-Back Guarantee. For most of our digital guides and courses, you may request a full refund within 14 days of purchase—no questions asked.

This page explains what’s covered and how to request a refund. There’s no confusing language or complicated process—just a clear, direct path to resolving your concern.

What Can I Return? Understanding Our 14-Day Guarantee

We want you to feel confident when purchasing from us. You have 14 days from the purchase date to request a refund if a product isn’t the right fit.

No extra documentation is required—your original order confirmation email is sufficient proof of purchase.

The 14-day guarantee applies to most of our offerings, including:

• Video Courses
• Online Workshops
• Subscription Access

This guarantee covers the majority of our catalog. However, certain digital items are non-refundable once downloaded.

Are Any Items Non-Refundable?

Yes. While most products are covered by our 14-day guarantee, downloaded digital files are non-refundable. This includes PDF guides, eBooks, and downloadable templates.

Once a digital file has been downloaded to your device, it cannot be returned. Unlike physical goods, there is no way to reverse access to a downloaded file.

For this reason, you may request a refund for a streamed video course but not for a file that has already been downloaded and stored on your device. This policy helps protect our creators and ensures fair pricing for all users.

How Do I Start a Return?

Requesting a refund is quick and can be done directly from your account. You do not need to wait for customer support to begin the process.

1. Log in to your EasySetupGuide.online account
2. Go to the “My Account” page
3. Click on “Order History”
4. Locate your order and select “Request Refund”

The refund button appears next to your order details, making it easy to confirm you are selecting the correct purchase.

What Happens After I Request a Refund?

Once your request is submitted, our team reviews and processes it within 1–2 business days. You will receive a confirmation email once your refund is approved.

After approval, your bank or payment provider typically takes 5–10 business days to reflect the funds in your account. This timing depends entirely on your financial institution.

In total, the process usually takes one to two weeks from request to refund completion. If you do not receive a confirmation email within a few days, please contact our support team.

Problems or Special Situations

If your situation doesn’t fit neatly within the standard policy— such as purchasing the wrong guide by mistake— please contact our customer support team directly.

In some cases, such as requests slightly outside the refund window, we may be able to offer store credit for a future purchase.

We strongly recommend contacting us before initiating a bank chargeback. Chargebacks create lengthy disputes and delay resolution. Our support team can usually resolve issues much faster.

Our Commitment to You

Our refund & return policy is built on fairness, transparency, and our 14-day satisfaction guarantee. We want you to feel respected and confident when purchasing from us.

If you have questions or a unique situation, our friendly support team is always ready to help you find a clear and simple solution.